Bizzo Casino - Pelaaja väittää, että maksu on viivästynyt.

I am experiencing serious issues with my withdrawal at Bizzo Casino.

I attempted to withdraw €488, but the process has been repeatedly delayed due to what appears to be unnecessary and inconsistent verification requests. Initially, I was asked to verify a deposit made on 2026-04-15 at 00:04:55, which I provided successfully.

However, my withdrawal was then cancelled, and I was asked to verify another deposit allegedly made on 2026-04-16 at 02:22:53. The issue is that I did not make any deposit at that exact time. I did make two deposits approximately 20–25 minutes later, and I have already provided full proof of these transactions.

I use Revolut exclusively, and I submitted complete account statements and all requested documentation. Despite this, my withdrawal was cancelled again, and I was asked to provide the exact same proof I had already submitted.

My account is fully verified, and I have been an active player for approximately three months without prior issues. The support team has been unhelpful and unresponsive, repeating requests instead of properly reviewing the documents provided.

I find this behavior unacceptable and highly concerning. I kindly request that my withdrawal be processed without further unnecessary delays.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ayydan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ayydan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ayydan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru