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My complaint is that I keep getting the same response like im talking to a bot when trying to withdraw my winnings!!

When I deposit funds through bank transfer for example $70 it charges me like 72 for some reason "maybe international fee" and because of that they keep rejecting me even though I've sent all the evidence i can, even from my transaction history but they're still throwing off . I have given this company so much money and it's so frustrating when I finally win something they reject me over this ridiculous crap

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• What is the response you keep receiving from the casino? Could you please share it with me at tomas@casino.guru?
• Could you please advise how much you are attempting to withdraw?
• Have you accumulated your winnings with the help of a bonus?
• Is your player's account verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas thanks for responding

'customer service'

im trying to withdraw $1800 AUD and theres no bonus involved

my account has been verified for years now, although upon requesting this withdraw they have also sent me

thanks for reading

Hello

Thank you for your patience.

We currently have hundreds of active complaints, and we strive to reply as soon as possible within the allotted time of 7 days.

Could you please share an example of how transactions you made previously to the casino are displayed in the deposit history in your player's account, contrasted with examples of how the transactions appear in your bank statement or similar document?

Send this information to my email at tomas@casino.guru

I apologize for the inconvenience. Thanks in advance for your cooperation.

Dear Jamest29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru