BitStarz Casino - Pelaajan tili on jäädytetty.

The casino simply suspended my account. I can't get in touch with anyone, I can't play, and I can't deposit anything. Whenever I deposit money, I get free spins, but now, having lost more than R$ 2,000.00, I won't even be able to win the free spins. And the worst part is, the chat is unavailable all day long. I sent a message but haven't received any response.

I would like to know the reason for the suspension of my account.

Thank you.

Casino simplesmente suspendeu a minha conta. Não consigo contato, não consigo jogar e nem creditar nada. Sempre que coloco dinheiro ganho giros grátis, mas agora, tendo perdido mais de R$ 2.000,00 nem os giros grátis vou conseguir ganhar. E o pior, chat está o dia todo indisponível. Eu mandei mensagem mas não consigo retorno.

gostaria de saber o motivo da suspensão da minha conta.

obrigada.

Hello cbernardo2211,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitStarz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance on your account when it got closed? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Dear cbernardo2211,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.