BitStarz Casino - Pelaajan kotiutus viivästyy henkilöllisyystodistuspyynnön vuoksi.

I’ve been using bitstarz for years never had a problem cashing out all of a sudden out of nowhere they rejected my cash out and tell me they need me to send picture id and proof residence now I don’t know about y’all but I’m not fixing to get taxed on everything I’ve done thus far with bitstarz so I will not send my ID or anything of that matter. I use crypto for a reason it should be no questions asked and should be able to cash out when you want to. I can understand if I was using a debit card or a credit card or something like that but I use crypto, so I could be discreet and bitstarz stabs me in the back mind you after I’ve lost tens of thousands of dollars with this website they won’t cash out $350 euros I am beyond mad I am disgusted and feel scammed. They sure as hell let me make a deposit with ID and POR

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Dear Radleigh5,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

• Do I understand correctly that you haven't provided any documents yet?

If that is indeed the case, I kindly recommend cooperating fully with the casino by providing all the necessary documentation required for identity verification. Otherwise, we may be unable to assist you further in this matter.

Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Dear Radleigh5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru