BitKingz Casino - Pelaajan voitot on takavarikoitu.

I played at Bitkingz Casino with my details and address etc. (all verified). To deposit I used a friend's credit card (with his knowledge!) as I don't have a CC. It wasn't a problem at all as long as I lost. I landed a decent win. I wanted to cash it out. The payout was rejected. Chat support said I had to pay it out to the associated account. Tried, rejected again. Now the account has been blocked and the 'last' deposit is to be sent back. The winnings have been 'confiscated'!

(all documents that I should otherwise submit are there!)

Ich habe mit meinen Daten und Adresse etc (alles nachgewiesen) im Bitkingz Casino gespielt. Zum einzahlen habe ich die Kreditkarte eines Freundes (in seinem Wissen!) genutzt, da ich keine CC besitze. Es war überhaupt kein Problem, solange ich verloren habe. Ich habe einen vernünftigen Treffer gelandet. Ich wollte es auszahlen. Die Auszahlung wurde abgelehnt. Der Chat Support sagte, ich müsse es auf das dazugehörige Konto auszahlen. Versucht, wieder abgelehnt. Nun wurde der Account gesperrt und die ‚letzte‘ Einzahlung soll zurück gesendet werden. Der Gewinn wurde ‚beschlagnahmt‘!

(alle Dokumente die ich sonst einreichen sollte, sind vorhanden!)

Dear MarcoMoet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

„Using third party payments is prohibited. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Dominika

Dear MarcoMoet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.