BitKingz Casino - Pelaajan kotiutus on estetty.

I deposited €25.00 via Paysafecard account on July 30, 2026.

I won €200. The casino insists on paying out the money in the same format as the deposit, but this is NOT offered as a withdrawal option. I've already uploaded a statement from my Paysafe account as a PDF file, but it keeps getting rejected. The casino is categorically refusing to pay me out.

Ich habe am 30.7.2026 über Paysafecard-Konto 25.00€ eingezahlt.

Und habe 200€ gewonnen. Das Casino besteht darauf das Geld so Auszuzahlen wie Eingezahlt wurde jedoch wird mir das NICHT als Auszahloption angeboten. Ich habe einen Auszug von meinen Paysafe-Konto bereits hochgeladen in Form einer PDF Datei. Diese wird aber ständig abgelehnt. Das Casino weigert sich strickt mir mein Geld auszuzahlen.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BitKingz Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Yes, I was offered a bank transfer as an alternative. I accepted it, but that was also rejected. Yes, my verification is fully complete.

JA es wurde mir als Alternative eine Auszahlung auf Bankkonto angeboten. Was ich annahm aber auch das wurde abgelehnt. Ja meine Verifizierung ist vollständig abgeschlossen.

Thank you for your reply. Has the casino indicated any reason for rejecting your withdrawal via bank transfer?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

If possible, please attach a screenshot of your transaction history as well.

Thank you for your patience and cooperation.

Dear SDLer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru