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Dear team, I feel like I've been given the runaround for a week now, always being told it's supposedly under investigation

Seht geehrtes team ich werde gefüllt seit 1 woche immer nur vertröstet das es immer angeblich untersucht wird

Dear florianbachhofer1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

So as you can see from the receipt it was transferred, well then we'll just have to wait and see

Also wie ma.ja auf den beleg sieht wurde es überwiesen naja dann muss woll Abwarten

I fully understand your frustration, florianbachhofer1987. I will set the timer for an additional 20 days to allow the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Hello, thank you, nothing is happening, just keep checking

Hallo Danke also da passiert gar nix sagen immer wied geprüft

Dear florianbachhofer1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.