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Since 28/01/2026 I have made a withdrawal request and the request has not even been processed. I talk to the chat and they tell me the same thing every day that it will be done as soon as possible. I have been playing at this casino for a long time but when it is for withdrawal they do not put the money in because they expect you to cancel the withdrawal and play it.

Από τις 28/01/2026 εχω κάνει αίτημα για ανάληψη και δεν έχει γινει καν επεξεργασία του αιτήματος. Μιλάω στο τσατ και μου λένε τα ίδια κάθε μερα οτι θα γινει το συντομότερο δυνατόν. Παιζω αρκετό καιρό στο καζινο αυτο αλλα οταν ειναι για ανάληψη δεν βάζουν τα χρήματα γιατι περιμένουν να κάνεις ακυρώσει ανάληψης και τα παίξεις.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear siapapazaf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear siapapazaf,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear siapapazaf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The payment never happened and I played them. I asked them to delete my details and they haven't done it. This particular casino is a scam I have left a lot of money and once I went to withdraw and the amount was gone..and it never happened

Δεν έγινε η πληρωμή ποτέ και τα έπαιξα. Ζήτησα να διαγράψουν τα στοιχεία μου και δεν το εχουν κάνει. Το συγκεκριμένο καζινο ειναι απάτη εχω αφησει αρκετά χρήματα και μια φορά πήγα να κανω ανάληψη και σιγά το ποσό ..και δεν έγινε ποτε

Dear siapapazaf,

Thank you for your reply.

To better understand what happened, could you please provide a screenshot of your withdrawal history from your BillyBets account? The screenshot should clearly show:

• The €200 withdrawal request
• Its current status (pending, cancelled, processed, etc.)
• The date of the request

If possible, please also include a screenshot of your transaction/balance history showing that the withdrawal amount was returned to your balance and later played.

This information is necessary for us to properly assess the situation.

Thank you in advance for your cooperation.

Karla

Dear siapapazaf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.