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I have frequently requested self-exclusion and to have my account deleted because there are no payment methods available for me. Despite consistently opting out of emails, I keep receiving them. This action is ignored and I continue to receive emails. It's frustrating that the unsubscribe function they offer seems useless to me.

Habe schon des öfteren Selbstausschluss bzw. Account löschen beantragt da es für mich keine zahlungsmethoden vorhanden sind. Ständig bekomme ich mails obwohl ich ständig auf mails abbestellen gegangen bin. Dies wird ignoriert und bekomme trotzdem mails. Für was bieten die unscrible an ,mich ärgert das

Dear bell2410,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Do I understand correctly that your only reason for the account closure request was missing payment methods? Could you please forward me the account closure requests? My email address is kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance.

Best regards,

Kristina

I got emails again,

Habe erneut Emails bekommen,

Texting again

Schon wieder sms

Thank you for your reply, bell2410. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I've been getting emails again even though I clicked unsubscribe, I'm so annoyed

Hab schon wieder Mails bekommen, obwohl ich auf abbestellen geklickt habe ,ich ärgere mich so

And yet again my questions have remained unanswered.

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still get emails and text messages all the time

Bekomme immernoch ständig mails und auch sms Nachrichten

I'm sorry, but I need you to cooperate and provide the necessary information to proceed with this or any complaint. This complaint has been open for nearly three weeks without progress. We prefer to focus our time and energy on assisting players who require our help and are willing to cooperate.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.