BigClash Casino - Pelaajan tili on suljettu.

Hi, I won some slots, but after a few days, my casino account was blocked. I can no longer log in to withdraw funds.

Salve, ho ottenuto alcune vincite alle slot ma dopo qualche giorno il mio conto del casino è stato bloccato. Non riesco più ad accedere per prelevare i fondi.

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Dear Sasaplay97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you provide the date when your account was blocked?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra