BigClash Casino - Pelaajan nosto on viivästynyt.

Hello, after my deposit I had some luck and won, then I wanted to withdraw, but the limit is €500. I tried again the next day and again, and now I have three pending withdrawals of €500 each and €6000 still in my account. I contact the live chat every day, even though it's just a computer, and I also contact support, but I only ever get standard answers saying a withdrawal takes 3 to 5 days, but nobody can tell me how much longer I have to wait. I saw a post on this site where you were able to help, and I hope you will support me too.

Hallo nach meiner Einzahlung habe ich etwas Glück gehabt und gewonnen dann wollte ich auszahlen aber mehr als 500 geht nicht dies habe ich getan am nächsten tag wieder und wieder nun hab ich 3 offene Auszahlungen zu je 500 euro und noch 6000 auf dem konto ich schreibe jeden tag dem live chat obwohl es nur ein computer ist und auch dem Support ich erhalte immer nur Standard Aussagen die mir sagen eine Auszahlung dauert 3 bis 5 Tage aber niemand kann mir sagen wie lange ich noch warten soll ich habe hier auf der seite einen beitrag gesehen bei dem ihr helfen konntet und ich hoffe das ihr auch mich unterstützen werdet

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mattes1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But then the casinos shouldn't advertise such short processing times, or at least increase the number of days instead of constantly putting people off, or the computer in the live chat should give an approximate estimate. I write to the live chat and support daily, but I always get the same answers.

Aber dann sollten die casinos doch nicht mit solch kurzer Bearbeitungszeit werben oder zumindest die tage erhöhen anstatt immer wieder zu vertrösten oder der computer im live chat soll ne ungefähre Angabe machen ich schreibe täglich mit dem live chat und auch dem Support aber bekomme ständig die gleichen Antworten

Dear Mattes1987,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Mattes1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru