BigClash Casino - Pelaajan kotiutus on viivästynyt.

I requested a withdrawal three weeks ago and it still hasn't been paid, even though my previous withdrawal was almost immediate. They keep telling me everything is okay and to just wait, but days go by and nothing changes.

Solicite un retiro hace 3 semanas y aun no me lo han pagado,cuando el anterior retiro se me hizo casi inmediato. Me dicen que tengo que todo esta ok y que espere,pero pasan los dias y sigue igual

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Which payment methods did you use for depositing and withdrawing funds at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

- They didn't ask me for anything for KYC, they told me everything was OK and last time they paid me quickly, but now they ask me for time but the days go by and they don't pay.

-Roulette

-Do not use any type of bonus

-Bank card

- No me pidieron nada para kyc, me dijeron que todo esta ok y la anterior vez me pagaron rapido,pero ahora me piden tiempo pero pasan los dias y no pagan.

-Ruleta

-No utilice ningun tipo de bono

-Tarjeta bancaria

Dear robentt

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear robentt,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BigClash Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.