BigClash Casino - Pelaajan kotiutus on viivästynyt.

I have been waiting for a withdrawal for 3 weeks and they won't let me pass the kyc check. I don't recommend them to anyone. They are lying. I will file a police report against the casino.

Már 3 hete várok a kifizetésre, és nem engedik át a kyc ellenőrzésen. Senkinek sem ajánlom őket. Hazudnak. Rendőrségi feljelentést fogok tenni a kaszinó ellen.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear BRANDISTVAN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• When was the last time you communicated with the casino? How did they explain the delay in processing your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear BRANDISTVAN,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.