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A month ago I had requested two withdrawals totaling €169. After a while and the customer service responded with a copy-paste message, I canceled them and made a withdrawal of €169. While it was supposed to be processed in three business days, that didn't happen and the customer service doesn't even respond to me.

Πριν ένα μήνα είχα ζητήσει δύο αναλήψεις συνολικού ποσού 169€. Αφού πέρασε αρκετός καιρός και η εξυπηρέτηση μου απαντούσε με ένα μήνυμα copy paste τις ακύρωσα και έκανα μια ανάληψη 169€. Ενώ υποτίθεται θα διεκπαιρωνοταν σε τρεις εργάσιμες δε συνέβη κάτι τέτοιο και η εξυπηρέτηση δε μου απαντάει καν.

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Dear spkalp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear spkalp,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila