Betx101 Casino - Pelaajan tili on suljettu.

I deposited 1.5k.. I win around 13k. Then I go for kyc.. They took 1 month..after the final submission of my selfie. they blocked my account telling me that suspected gameplay.

Dear sayanid855,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betx101 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

Please understand that if you predominantly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly.

Please let me know if there are any circumstances I haven't considered otherwise I'll close your complaint.

Dear sayanid855,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.