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I deposited funds at Betwards Casino, and this isn't my first time depositing and withdrawing there. Today I received a 150% bonus, wagered it, and then on the last spin after completing the wagering requirements, my balance was canceled. The bonus itself didn't mention a maximum win limit, so I contacted customer support via chat to ask what was going on. They told me there was a maximum win of €213, calculated based on the free spins. However, I never used these free spins. They're still in my account but not activated. Please help me.

Ich habe beim betwards Casino eingezahlt und das ist nicht das erste Mal, dass ich dort ein und ausgezahlt habe. Heute habe ich ein 150% Bonus bekommen diesen umgesetzt und im letzten Spin nach dem umsetzen war mein Guthaben storniert. Auf dem Bonus selbst war keine maximal Gewinn Begrenzung hat sich in den Chat gegangen bin und gefragt habe was los ist, sagten Sie mir Das ein maximal Gewinn von 213€ vorliegt Auf den Freispiele gerechnet wird Diese Freispiele hab ich aber nie gespielt. Sie sind noch in meinem Account und nicht aktiviert. Bitte helfen Sie mir.

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Dear czemke458458,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you currently have €213 in your casino account?
• Can you confirm that the bonus included 70 free spins, which you have not yet utilized?
• What amount did you deposit to activate the bonus?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina