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It was a 77$ no deposit welcome bonus for Bettywins casino. I completed the required playthrough, and did all necessary verification requirements went to withdraw my 50$ and now claims I have to deposit 15$ for verification but that wasn’t noted in the terms when I signed up

Dear davdmarkell1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bettywins.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you made any previous deposits in the casino at all?
• Did the casino cite any rules when they asked you to deposit 15$ for verification?
• Could you please share a screenshot of the verification status of your account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have never made any deposits I joined because of the welcome bonus, and nothing in the bonus was stated about a 15$ verification deposit

Thanks for your reply.

If you are trying to withdraw your winnings to a previously unused withdrawal method, a minimum verification deposit is a common requirement for allowing you to do so in many online casinos.

I would encourage you to make a minimum deposit only to verify your payment method so that you may withdraw your winnings.

Please let me know about your decision and any further developments.

It didn’t state that in the welcome offer at all , and if it’s just for verification than why must it be 15$ which is really going to be a bit more because u have to use bitcoin which cost to buy/convert and of course it would be a new withdrawal address/ destination it was a welcome offer

Dear davdmarkell1996,

I understand your concern. Have you made the deposit? Were you allowed to withdraw your winnings as a result?

Dear davdmarkell1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ya I made my deposit and got to withdraw my winning but then I couldn’t withdraw what I deposited which is still a false promotion, it was a NO DEPOSIT BONUS which shouldn’t mean I have to do a verification deposit what so ever then turn around and have to play what I did deposit. But I’m sure nothing is going to be done about it

Dear davdmarkell1996,

Could you please clarify whether your deposit was credited to your balance after the withdrawal was complete?

Please share any updates regarding the issue here or send evidence to my email at tomas@casino.guru

Thanks in advance for your reply.

Dear davdmarkell1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.