BetToGoal Casino - Pelaajan voitot takavarikoidaan väitetyn petoksen vuoksi.

UNSCRUPULOUS CASINO! I did everything they asked for and they're refusing to pay my balance. My account is fully verified. They asked for a ton of documentation, which I all provided and everything checks out fine. Now they are alleging that my account is under investigation for fraud despite there being no evidence of that, and they still haven't given any timeframe for resolution.

CASA SAFADA FIZ TUDO QUE PEDIRAM E NÃO ESTÃO QUERENDO PAGAR MEU SALDO, CONTA ESTA TODA VERIFICADA, PEDIRAM UM MONTE DE DOCUMENTO , MANDEI TODOS E ESTA TUDO OK. AGORA ESTÃO DIZENDO QUE MINHA CONTA ESTA SENDO ANALISADA PPOR FRAUDE SENDO QUE NÃO TEM NADA QUE INDICA ISSO, E AINDA NÃO TEM PRAZO PRA LIBERAR.

Dear annacarolinesouza400,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetToGoal Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if your account is blocked and your winnings withheld?
• Since when are you a player in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account is not blocked, I have access to it normally. I created the account on 11/10/2023

I made a deposit and 4 bets, I didn't have a bonus. It was with games even without a bonus

Minha conta não esta bloqueada, estou acesso a ela normalmente . Criei a conta dia 10/11/2023

Fiz um deposito e 4 apostas, não tive bonus.. Foi com jogos mesmo sem bonus

Do I understand correctly you bet on sports with your deposit exclusively on the website?

Dear annacarolinesouza400,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.