Bettilt Casino - Pelaajan kysely kasinon vetäytymiskäytännöstä.

Hello
I made the € 500 deposit and received the first deposit bonus, no problem,
I won a total of € 8000 but when I went to withdraw Bettilt he paid me € 5000 I missed € 3000 which was processed for another day, but why does it take these days to process the payment?

Olá
Fiz o depósito 500€ recebi o bónus do primeiro depósito, sem nenhum problema,
Ganhei ao todo 8000 € mas quando fui sacar a Bettilt me pagou 5000 € faltou 3000 € que foi processado para outro dia, mas pq demora esses dias para processar o pagamento?

Dear Miguel, 

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. I have checked terms and conditions, and this is what I found:

"Withdrawal of the Funds

In any given 24-hour period, you may request a withdrawal of up to the amount specified for the chosen withdrawal method. However, for the sake of your own protection, we will only transfer 5,000 EUR or equivalent in any other applicable currency in a given 24-hour period unless larger amount (limit) has been agreed on by prior arrangement."

Please, could you confirm placing your both withdrawals and, subsequently, receiving your funds? Further, keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Best regards,

Petronela

Dear Miguel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.