Bets.io Casino - Pelaaja ilmoittaa manipuloidusta blackjackista, johon on lisätty piilokuluja.

Hello,

The blackjack on this casino is RIGGED AF.

Everytime you win a hand/push they are charging you a hidden fee. For instance if you have $100 and you play a $10 blackjack hand and lose and then play a $10 blackjack a win your balance will now be $99.50. If you then play another $10 hand and push your balance will now be $99 and so on.

At first I thought this was the fluctuation in the cryptocurrency price but it was so persistent and only went downwards so it became clear that it was not the case.

Eventually I decided to screen record a 10 minute session. I started with $130 on my bankroll. If we consider a unit to be $5 then during this session I went up 7.5 units so my balance at end of the session should have been $167.50. However my balance at the end of the session was only $135!!! The casino is committing absolute robbery now likely they won’t actually respond to this complaint but hopefully we can their rating down to a 0 of the back of the this.

I have this session screen recorded and can email it to you.

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Dear Lucas8383838,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history, along with any relevant communication to veronika.f@casino.guru?

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

The video evidence can be viewed here:

https://youtu.be/EemQ-W5FJWM?si=AXPXLGmdVOkJgJFt

There is no option on the casino to view game or balance history.

as you can see in the attached video I went up 7 units of $5 during this session yet my balance only increased by $5. The same thing occurs across all of their blackjack games they are not paying 2x for a win.

From what I can see it’s a $0.30 fee everytime you win $5. Or $0.60 everytime you win $10.

Thank you for the video and the additional information. Have you checked the game rules directly? There might be a feature called an "insurance bet" that involves additional costs. Please take a look at the "info" section within the game to see if this might apply in your case.

Dear Lucas8383838,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.