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I request that the platform permanently ban my gaming account and confirm via email that my gaming account will remain permanently banned.

I suspect the entrepreneur is being manipulated; he's winning every round.

It can't be true that you can lose every round of the game.

I request that the platform manager permanently block my game account and confirm this via email.

ich bitte das platform das mein spielkonto für lebenlang sperren und per email bestätigen das mein spielkonto für immer gesperrt bleibt

ich bin in verdacht das unternehmer ist manipoliert hebt jede spielrunde ab

es kann es nicht war sein das mann jede spielrunde verlieren kann

ich bitte das manager von das platfrom das mein spielkonto für immer sperren und per email bestätigen

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Dear elvissweet,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

My game account is now locked.

Thanks for your help

Jetzt ist mein Spiel Konto gesperrt

Danke für Ihre Hilfe

Dear elvissweet,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru