Betride Casino - Pelaaja haluaa tilinsä suljettavan pysyvästi.

I played at Das Casino, but unfortunately I suspect the platform is manipulated; it skews every game round.

The platform makes every game round stand out.

I request that the company permanently block my gaming account on the platform without any possibility of me ever being allowed to play here again.

As a fundamentally manipulated company, every spin lifts off.

ich habe bei das casino gespielt aber leider ich bin ich verdacht das die platform ist manipoliert hebt jede spielrunde ab

das platform hebt jede spielrunde ab

ich bitte das unternehmer das mein spielkonto bei das platform für immer gesperrt bleibt ohne die möglichkeit das ich wieder hier jegendwann spielen darf

als grund manipolierte unternehem hebt jede spin ab

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear elvissweet,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Hello Veronika

That was the wrong website.

Hallo Veronika

das war falsche Webseite

Thank you for letting me know. I can see that the complaint about the correct casino is already in progress. Therefore, I will proceed and close this one.

Best regards

Veronika