BetPlays Casino - Pelaajan tili on suljettu.

I received an email stating that I violated the terms of service, and I can no longer log in to my account. I haven't violated any terms of service, so I can't contact support because I can't log in. I would appreciate it if you could help resolve this.

利用規約に違反しているとメールで連絡があり、アカウントにログインできなくなりました。私は利用規約に違反していないのに、ログインできなくなったためサポートと連絡が取れません。解決してくださると助かります。

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetPlays Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas