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This casino is behaving inappropriately.

I set up a withdrawal on June 23, 2026, and was told to wait 5 working days.

Much more time has passed and there are no answers in the support chat. They keep writing the same answers.

This club forces you to resort to extreme measures and file a complaint against them, claiming that this club, under the guise of an online casino, is actually engaged in FRAUD (Article 190, Part 2).

If your platform can't help me, I will of course submit a complaint to Binance, indicating the address to which I transferred the assets, and thus I will first write there that the address to which the assets were transferred is simply accomplices of a FRAUDULENT Organization.

I hope your platform can contact this club, which I consider suspicious, and find out why they are ignoring my conclusion, citing whatever reasons, but there is more than one action on the part of this club.

Данное казино ведёт себя не совсем адекватно.

Поставил вывод средств ещё 23.06.2026 сообщили ждать 5 рабочих дней.

Прошло уже гораздо больше времени ответов нет в чат поддержке пишут одни и теже ответы.

Данный клуб вынуждает просто идти на крайние меры и писать на них жалобу что этот клуб прикрываясь онлайн казино на самом деле занимаются МОШЕННИЧЕСТВОМ ст.190. ч2

Если ваша платформа не сможет мне помочь я буду конечно подавать заявление в Binance указывать адресс на который я переводил активы и таким образом напишу сначала там что адресс куда были переведены активы попросту пособники МОШЕННИЧЕСКОЙ Организации .

Надеюсь ваша платформа, сможет связаться с данным на мой взгляд подозрительным клубом и выяснить почему они игнорируют мой вывод ссылаясь будь на что но при этом действий со стороны данного клуба не одного.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear matrosov033,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean