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My gold level 3 profile was blocked in this casino without any history. I have a VIP profile, with a lot of deposits, they blocked me for administrative reasons, and they refuse to tell me the reason.

duplicate account excluded

Ebbe a kaszinóba az arany 3 szintü profilomat mindenféle előzmény nélkül letiltották , Vip profilom van , rengeteg befizetéssel , adminisztrativ okokra hivatkozva letiltottak , és nem hajlandóak elmondani mi az oka

duplikált fiók kizárt

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

How much money did you have in your account at the time it was blocked?

Were you mainly playing casino games, or were you also involved in sports betting on the site?

Did you activate or use any bonuses shortly before the account was blocked?

When registering and verifying your account, did you provide only truthful and verifiable personal information?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

hello, my real balance was 25 forints, the problem was not with the money, but that they closed a vip profile without any explanation, which comes with many unique offers, lower wagering requirements, rakeback, higher withdrawal limits, exclusive gifts, I deposited about €40,000 in total on the site, I opened the profile in October 2024, it was my favorite casino, and now I want to start from 0 somewhere else, the vip manager doesn't say anything either!

I only played casino games and live casino on my profile, the amount wagered was €500,000.

Dear player, we understand how disappointing it must feel to have your account closed without a clear explanation — especially after being a loyal VIP player and making significant deposits.

However, please be aware that according to most casino terms and conditions, the operator reserves the right to close any account at its discretion, especially if they believe it’s necessary for legal, regulatory, or internal reasons. Unfortunately, casinos are not always required to provide a detailed justification when doing so.

Since you have confirmed that your balance was only 25 HUF at the time of closure, and there are no pending withdrawals or locked funds, we sadly don’t have grounds to request any financial compensation on your behalf.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.