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Subject: I Am Blocked from Accessing My BetOnRed Account and Cannot Withdraw €1000

Dear Support / Complaint Resolution Team,

I am a registered user of BetOnRed. For a long time, I was able to deposit and withdraw funds without any issues. However, for the past few months, I’ve been unable to withdraw my current balance of €1000.

I have contacted your support team at least 20 times, and each time I was told the issue would be resolved soon and that I simply needed to wait. Unfortunately, nothing has changed.

Now, my access to the site is fully restricted from my country (Georgia) — I can only log in using a VPN. I can still see my balance, but I cannot withdraw it through any available method. The situation has become unacceptable, and I am extremely disappointed by the lack of resolution.

I am kindly asking you once again to help me access and withdraw my legitimate winnings. I am willing to verify my account and provide any documents needed — but I need a working withdrawal method, such as PayPal or another secure option.

If this issue is not resolved promptly, I will have no choice but to escalate the case by filing complaints on public gambling watchdog platforms such as AskGamblers, Casino Guru, and Trustpilot.

Please respond urgently with a clear solution.

Full name: [hidden by Casino Guru]

mail: [hidden by Casino Guru]

betonred username : [hidden by Casino Guru]

Dear tazo1987,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation, may I kindly ask you a few clarifying questions?

• Have you received any notification from the casino stating that players from Georgia are no longer allowed to access their website?
• Could you please send me a screenshot of the error message you see when trying to access the casino site without using a VPN?
• Just to confirm—are you not yet fully verified with the casino? Have you filled in your personal details correctly in your account, including your country of residence?
• Have you ever submitted any identity documents for verification purposes?
• What error appears when you try to withdraw your balance? If possible, please send a screenshot of that message as well.
• When was the last time you were in contact with the casino, and what did they say?

Thank you in advance for your response. I hope we’ll be able to help you resolve this matter soon.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear tazo1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.