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Dear Thomas, I regret to inform you that your information is incorrect. Unfortunately, I was able to register and lost 5000 euros within a week.

Hallo Lieber Thomas , euere Angaben stimmen nicht , zur meine bedauern dürfte mich anmelden und leider 5000 Euro in eine Woche verspielt .

Dear Blerko,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re facing.

To better understand your situation and assist you more effectively, could you please provide more details regarding the following:

• Did you encounter any issues during the registration process, such as difficulties in verification or account approval?
• Could you clarify what specific information you believe to be incorrect?
• Have you reached out to the casino's customer support regarding this issue? If so, could you provide any details or correspondence from those interactions?
• Did you receive any confirmation or verification emails during the registration and depositing process?

If you have relevant documents, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello ,

No, verification wasn't really asked about and there is no way to verify yourself, probably only when you make a withdrawal.

Yes, I have verified phone and email.

I haven't had any problems, but I think it was risk-free income and they certainly wouldn't have paid out.

But above all I would like to inform you that German players are accepted and if this is not the case, then I would like my deposits back because there was no basis for a contract between us.

I think that a casino with a high index should stick to what it says.

I am a player with an addiction problem, the only thing I look at is how you rate them.

lg

Blerim

Hallo ,

Nein verifizieren wurde garnicht groß gefragt und es gibt keine Möglichkeit sich zu verifizieren, warscheinlich erst bei Auszahlung.

Ja Telefon und Email habe ich verifiziert.

Ich habe keine Probleme gehabt , nur ich glaube das es Einnahmen ohne Risko waren , die hätten bestimmt nicht ausgezahlt .

Aber vorallem möchte ich euch informieren das deutsche Spieler angenommen werden und fals es doch nicht so sein sollte , dann möchte ich schon meine einzahlungen zurück , weil es kein Grundbasis für einen Vertrag zwischen uns gab .

Ich finde das ein casino mit Index Hoch ,sich auf das Halten sollte was sie angibt.

Ich bin ein Spieler mit sucht Problem , das einziger was ich schau ist wie Sie bei euch bewertet sind .

LG

Blerim

Hi Blerko,

I apologize, but I still don't fully understand the issue.

• Are there funds being withheld by the casino, or are you requesting a refund of your lost deposits?
• If you are requesting a refund, could you please clarify the basis for this request?

Thank you.

Dear Blerko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Petronella,

The casino assured me that I would be treated fairly if I won, so I am withdrawing my complaint.

The casino has many options for responsible players and that is nice.

Thank you for your trouble

Liebe Petronela ,

Fas casino hat mir versichert das ich fair behandelt werde fals ich mal ein Gewinn habe , von daher ziehe ich meine Beschwerde zurück .

Das casino hat für Verantwortlichen spielen viele Möglichkeiten und das ist schön .

Danke für Ihre Mühe

Thank you, Blerko, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hello ,

Yes please you can close this as solved.

Best regards

Blerim L******

Hallo ,

Ja Bitte Sie können das als gelöst schließen.

Viele Grüße

Blerim L******

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Blerko, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru