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Hi , Can I get my money back that I put into the Casino?

Dear Violeta1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you activate any bonuses when making your deposit?

Was the deposit made in a single transaction or multiple payments?

Have you already used any portion of the deposited amount while playing at the casino?

Have you contacted customer support about this matter?

Some casinos require deposit wagering of 1x, some 3x, but you can find casinos with even higher wagering requirements for deposited money. Alternatively, if you don’t wish to complete the wagering requirements, inquire about more information regarding the cost of transaction processing.

Thank you very much in advance for your reply.

Best regards,

Dominika

Hi , yes I become bonus and I deposit multiple payments , my question is can i become the money back what I deposited?

Dear Violeta1982, have you already used any portion of the deposited amount while playing at the casino?

Could you please explain why you would like your deposits back?

Have you contacted customer support about this matter?

because my husband played a lot of money in the online Casino and it's a big scam, the games don't pay anything, they just collect the money

Dear Violeta1982, to better understand your situation, could you please clarify whether you played in the casino yourself or if it was solely your husband who played?

Regrettably, we are unable to accept complaints submitted by individuals other than the affected player. In the event of any difficulties, it is necessary for the player to personally submit the complaint, as we are unable to engage in discussions or disclose personal information to unrelated parties.

Additionally, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

We played, the question is can I recover the money I put into the online casino or not?

Dear Violeta1982, unfortunately, it's important to note that sharing a casino account with others is not allowed, and each account must belong to a single individual.

Regarding your request for a refund, losses are a part of the gambling experience, and the casino doesn’t provide refunds based solely on the outcome of games. While it can be frustrating to experience losses, remember that the games are designed to operate fairly, with outcomes determined by random number generators. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.