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They keep saying my picture's are to blurry when they are not they are absolutely clear and keep on mentioning metadata but won't accept screenshots but I am unable to send the metadata without taking a screenshot I've emailed the support team god knows how many times for help as I have mental health issues and have explained this and one lady said do I look like Google find it out yourself and another laughed at me and ry are nit helping me at all

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Dear Missxxx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Missxxx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Attila I still haven't received my withdrawal I made the withdrawal request in the 28th of October I've sent over 40 emails to the support team email address with not 1 reply back.

All agents have been rude, sarcastic, mocked me and even laughed at me.

The documents I have sent more than ten times have been used for other casino websites and have been fully accepted as identification.. I have explained I have a mental health condition but do have the capacity to make my own decisions and kindly asked them for help everything I end I rejected even though my documents are absolutely clear. And I have begged for help I have found the support team not supportive or helpful on a whole and haven't sent mey winnings

Dear Missxxx, I am truly sorry about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have submitted all of the required documents for the KYC verification?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Missxxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru