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I have repeatedly asked to close this account and they ignore me. At first they sent me messages to confirm some information. I did it and it all stayed open! And my biggest mistake was that I played again and lost a large amount. I BEG TO CLOSE THE ACCOUNT IMMEDIATELY. I HAVE SENT ALL THE NECESSARY DOCUMENTS AND NO ONE HAS ANSWERED ME SINCE I WANT IT TO BE CLOSED PERMANENTLY. THANK YOU.

Έχω ζητήσει επανειλημμένα να κλείσει ο λογαριασμός αυτό και με αγνοούν στην αρχή μου έστελναν μηνύματα να επιβεβαιώσω κάποια στοιχεία το έκανα και πάρο όλα αυτά έμεινε ανοιχτός! Και το μεγαλύτερο λάθος μου ήταν ότι ξανά έπαιξα και έχασα ένα μεγάλο ποσό ΣΑΣ ΠΑΡΑΚΑΛΏ ΠΑΡΆ ΠΟΛΥ ΝΑ ΚΛΕΊΣΕΙ Ο ΛΟΓΑΡΙΑΣΜΌΣ ΑΜΈΣΩΣ ΕΧΩ ΣΤΕΊΛΕΙ ΟΛΑ ΤΑ ΑΠΑΡΑΊΤΗΤΑ ΈΓΓΡΑΦΑ ΚΑΙ ΔΕΝ ΜΟΥ ΑΠΑΝΤΆΕΙ ΚΑΝΕΙΣ ΑΠΟ ΤΌΤΕ ΘΕΛΩ ΝΑ ΚΛΕΊΣΕΙ ΜΌΝΙΜΑ ΕΥΧΑΡΙΣΤΏ

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila