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I'm trying to make a withdrawal of 40 euros and it shows me this message and won't let me.

προσπαθω να κανω μια αναληψη 40 ευρω και μου εμφανιζει αυτο το μηνυμα και δεν με αφηνει

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila