Betkin Casino - Pelaajan kotiutus on viivästynyt eikä kasino reagoi.

• I made a withdrawal Request on 07 may 2025, which isnt processed.
• Live Chat is Never available
• i don’t get any answers on emails since 07 may
• No contact on Social Media plattforms

It seems that the site isnt under maintenance anymore.

Dear Villa7772,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. Thank you in advance for your patience and understanding.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

I'll wait and see. Thanks in advance!

Hallo,

ich werde dann die Tage abwarten. Vorab schonmal vielen Dank!

Although it is only the 12th day, there has still been no payout and the casino's support is also unavailable.

Es ist zwar erst der 12. Tag, aber es gab immer noch keine Auszahlung und auch der Support des Casinos ist nicht erreichbar.

Hello,

In that case, nothing will be done by Betkin at the moment. I haven't received an email yet, nor has anything changed in my withdrawal status. It's still pending. They haven't responded to a single email in two weeks and haven't provided any feedback at all.

Hallo,

in dem Fall wird von Betkin auch nichts momentan passieren. Ich habe bisher weder eine Email bekommen noch wurde irgendetwas am Auszahlungsstatus verändert. Dieser ist immer noch offen. Seit 2 Wochen haben die auf keine einzige Email reagiert und überhaupt keine Rückmeldung gegeben.

After 14 days there is still no response from Betkin.

Nach 14 Tagen gibt es immer noch keine Reaktion von Betkin.

Nothing changed

Dear Villa7772,

thank you for your messages and for your patience.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Can you access your casino account?
• Have you passed the KYC verification process at this casino?
• Have you ever had any successful withdrawals at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

• Yes, I can access it
• I verified my ID using the verification tool. They didn't ask for anything else. I asked again via email, but didn't receive a response.
• No, I have not made a withdrawal before.

• Ja, ich kann darauf zugreifen
• Ich habe meine ID verifiziert über das Verifizierungstool. Nach mehr wurde nicht gefragt. Ich habe zwar per Email nochmal nachgefragt, jedoch keine Rückmeldung erhalten.
• Nein, ich habe vorher noch keine Auszahlung getätigt.

Everything is still the same.

There are no answers from Betkin and nobody worked on my withdrawal request.

There is still no response from Betkin.

Es gibt immernoch keine Rückmeldung von Betkin.

Dear Villa7772,

Thank you for your messages. I apologize for the delayed response. I was on sick leave and unable to reply.

• Have you accumulated your winnings with or without an active bonus? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

Looking forward to your reply,

Katarina

Hello Katarina, no problem. I hope you're feeling better.

• I didn't use any bonus.
• Payout is made via Crypto/Coinspad in Litecoin
• Current status is: Frozen, which means the withdrawal can still be cancelled. The withdrawal request has therefore been
  not yet processed.

I have canceled the withdrawals under the current withdrawal request.

Hallo Katarina, kein Problem. Ich hoffe Sie sind wieder fit.

• Ich habe keinen Bonus verwendet.
• Auszahlung erfolgt über Crypto/Coinspad in Litecoin
• aktueller Status ist: Eingefroren, das heißt die Auszahlung kann noch storniert werden. Die Auszahlungsanfrage wurde also
  noch nicht bearbeitet.

Die Auszahlungen unter der aktuellen Auszahlungsanfrage wurden von mir storniert.

the deposit was also made with Litecoin

die Einzahlung wurde ebenfalls mit Litecoin durchgeführt

Do you need more Information? Because it would be nice if we could somehow get in touch with the Casino. The casino is not interested in responding to my emails.

Dear Villa7772,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

I sent you an email. Did you Receive it?

The situation still hasn't changed.

Es hat sich immernoch nichts geändert an der Situation.

Dear Villa7772,

thank you for your reply and your email.

Thank you very much, Villa7772, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Anything new?

Hello, Villa7772,

I am sorry to hear about your unpleasant experience, and I apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Casino Representative,

Could you please explain the player's situation in more detail?

What is the status of his pending withdrawal, and what is the estimated time frame for processing it?

Is there anything the complainant could do to speed up the KYC or withdrawal process? If so, can you provide him with clear instructions on how to proceed?

Thank you.

Dear Villa7772,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option for how you can try to resolve your issue or speed up the process - you can contact the gaming authority the casino is regulated by (GCB) and submit a complaint directly to the regulator. Although they currently do not handle individual disputes between players and gaming operators, they could review the situation regarding potential violations of law. Feel free to find more HERE or our article about regulators' complaint processes generally HERE.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav, Casino.Guru