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I requested a payout via bank transfer on 1/20/2023. I was assured 3 days ago that the money was paid out but today I was told that the money is still blocked by the bank ????

Unfortunately I already had a problem with another casino where I never got the money.

Ich habe am 20.1.2023 eine Auszahlung mit Banküberweisung beantragt . Mir wurde vor 3 Tagen versichert das das Geld ausbezahlt wurde aber heute wurde mir gesagt das das Geld von der Bank noch immer gesperrt ist ????

Leider hatte ich schon ein Problem mit einem anderen Casino wo ich das Geld nie bekommen habe.

Dear Porzellanpaul,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. Could you please advise when you requested the withdrawal? Have you completed the casino verification? Is this your first withdrawal from the casino? What has the casino advised you to do?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Good day ,

The payout was requested on 1/20/23.

It's my first withdrawal and I'm already verified.

I was advised to wait.

The money is blocked by the casino's bank.

But a previous request I was told that the money had already been released by the bank.

Guten Tag ,

Die Auszahlung wurde am 20.1.23 beantragt .

Es ist meine erste Auszahlung und ich bin bereits verifiziert.

Ich soll warten wurde mir angeraten.

Das Geld ist durch die Bank des Casinos gesperrt.

Aber eine Anfrage zuvor wurde mir gesagt das das Geld von der Bank schon freigegeben wurde.

Good day ,

Payment was requested on 1/20/23.

It's my first withdrawal and I'm already verified.

I was advised to wait.

The money is blocked by the casino's bank.

But a previous request I was told that the money had already been released by the bank.

Guten Tag ,

Die Auszahlung wurde am 20.1.23 beantragt .

Es ist meine erste Auszahlung und ich bin bereits verifiziert.

Ich soll warten wurde mir angeraten.

Das Geld ist durch die Bank des Casinos gesperrt.

Aber eine Anfrage zuvor wurde mir gesagt das das Geld von der Bank schon freigegeben wurde.

Thank you for your patience.

Over the past 10 days, we have received messages from 7 customers who have not received a payout from one of our banks due to a delayed transaction. The finance department has been actively investigating these payments and today these transactions have come back to us and have already been re-paid from another bank or are in the process of being paid.

Sorry for the inconvenience, the reason for the delayed transactions has been successfully found and resolved.

Best Regards,

Bet It All Casino team.

Thanks for the reply to both parties.

Dear Porzellanpaul,

Were you able to receive the withdrawal successfully? Do you require additional assistance?

Dear Porzellanpaul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.