Betico Casino - Pelaaja ei ole vielä saanut voittojaan.

Hello, I have a pending withdrawal that I made on June 5th and it was rejected. I made another one, but it's been 3 days and I haven't seen the money. The first withdrawal was rejected without any notification. I noticed it while checking my casino account and contacted customer service. They've been very helpful, but they just say to wait patiently, that the withdrawal takes anywhere from 15 minutes to a few days. They don't give any deadlines or anything. I hope it gets resolved and my withdrawal arrives soon. Thanks, Casino Guru, it's always been very helpful.

Hola tengo un retiro pendiente de el cual realice el 5/06 y fue rechazado,por lo cual realice otro pero ya an pasado 3 días y no veo el dinero ,el primer retiro fue rechazado sin notificación alguna yo revisando la cuenta de casino me percate y consulté , atención al cliente a sido muy amable pero solo dicen hay que esperar con paciencia que el retiro demora de 15 minutos a algunos días Avilés nada más no dan días límite ni nada ,ojalá se resuelva y mi retiro llege luego gracias casino guru siempre a servido mucho

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear RULYTON,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear RULYTON,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla