BetFury Casino - Pelaajan tili on suljettu ilman selkeää syytä.

​Dear Casino Guru Team,

​I am submitting this complaint regarding my Betfury account, which has been unfairly blocked due to a false allegation of operating multiple accounts.

​Summary of the issue:

​I received a bonus on Betfury and started playing.

​During my gameplay, I won using my real money (cash) balance, without consuming or activating the bonus funds.

​I submitted a withdrawal request for my real money winnings.

​Shortly after, my account was suddenly blocked under the accusation of "multiple account usage."

​I requested to cancel the remaining bonus so I could withdraw only my cash balance, but the system refused to process the withdrawal and blocked my account instead.

​My Clarification:

I strictly maintain only ONE account on Betfury. I have never created, owned, or operated any other account on the platform. I am fully prepared to complete any necessary Identity Verification (KYC) procedures, including providing government-issued ID, proof of address, or a selfie verification, to prove my identity and ownership of this single account.

​I believe this system detection was a false positive, possibly triggered by shared IP addresses or VPN usage.

​I kindly request Casino Guru’s assistance in asking Betfury to review my account manually, allow me to complete KYC verification, and release my legitimate cash balance.

​Thank you for your time and help.

​Sincerely,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear FujiwaraYui,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Was your player's account filled out with accurate, verifiable information?

Could you please specify which payment method you used to deposit in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear FujiwaraYui and Casino Guru Team,

Thank you for sharing your concerns.

We would like to clarify that your account was not restricted based on a single transaction or isolated event. Following a comprehensive review, our Risk Team identified indicators consistent with suspected bonus abuse and the creation or use of multiple accounts in violation of our Terms and Conditions.

However, if you are willing to complete the full KYC verification process, we are prepared to conduct an additional review of your case. Once the verification is completed, our Risk Team will carefully reassess all available information.

We remain committed to reviewing every case fairly and objectively while protecting the integrity of our platform and promotional system for all players.

Dear Tomas,

Thank you for your reply and for looking into my case.

Please find my answers below:

1. No. As far as I know, no one from my household or anyone I know has created an account at this casino.

2. Yes. I registered my account using my accurate and genuine personal information, and all the information I provided is correct and verifiable.

3. I made my deposit using cryptocurrency.

Thank you for your time and assistance. I appreciate your efforts in reviewing my case, and I look forward to your response.

Best regards,

FujiwaraYui

Thanks to both parties for your reply.

Dear FujiwaraYui,

Were you in contact with the casino's support regarding completing the verification process (KYC)?

Kindly share any new details regarding your complaint.

Dear Team,

Thank you for your message.

I want to complete the KYC verification process, but I have not received any communication or instructions from the casino regarding the required verification.

I am fully willing to cooperate and provide any documents or information they need. I would appreciate it if the casino could contact me by email as soon as possible so that I can complete the KYC process and proceed with my withdrawal without further delay.

Thank you for your assistance.

Kind regards,

FujiwaraYui

Dear casino representative,

Could you please provide guidance to the player regarding what is required and how to submit the information for the player to complete the additional KYC, since you suggested this solution?

Please inform us about any further developments