Betcoin.ag Casino - Pelaajan tili on suljettu.

On February 27th, I opened an account at the Betcoin casino, making a deposit of 300 USDT that same day.

After a couple of days using roulette and some sports betting, my account was blocked, preventing me from accessing it.

I've tried contacting them in every way possible, including using the chat, which is always unavailable. I've also sent several emails, but haven't received a single response.

For this reason, I am forced to request the help of CasinoGuru to recover the money I had in the account (approximately 200 USDT).

El pasado día 27 de febrero me abrí una cuenta en el casino betcoin, haciendo un depósito de 300 usdt ese mismo día.

Tras un par de días usando la ruleta y algunas apuestas deportivas mi cuenta fue bloqueada, no permitiéndome acceder a la misma.

Me he intentado comunicar con ellos de todas las formas posibles, he intentado usar el chat, el cual se encuentra fuera de servicio en todo momento. Igualmente he enviado varios correos electrónicos no recibiendo respuesta en ninguna ocasión.

Me veo obligado por este motivo a solicitar la ayuda de casinoguru para recuperar el dinero que tenía dentro de la cuenta (unos 200 usdt aproximadamente)

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betcoin.ag Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was your account verified?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your most recent attempts to contact the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas