BETANDYOU Africa Casino - Pelaajan kotiutusmenetelmää on rajoitettu.

After depositing my money, I’ve got no chance to withdraw with the same method that was initially available. That method was immediately scrapped off after my wins

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETANDYOU Africa Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Was your account verified recently or in the past?
• Have you made any previous successful payouts from the casino?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have access to my accounts and can login and I didn’t achieve that with their bonus offer and my account is been verified not too long. Ive as well been paid out and the rest kept getting rejected and they took my method of withdrawal out.

Thanks for sharing the information with me.

• Was the relevant payout method restored since your last post?
• Were you able to request a payout of your winnings?

Please let me know.

Please the issue is still unresolved and that app still has mum money stuck there

Dear Delwynnimbo,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Delwynnimbo,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from BETANDYOU Africa Casino to join this conversation and assist in addressing the complaint.

Dear BETANDYOU Africa Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Delwynnimbo,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru