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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Which payment method did you use to make the 200€ deposit into this casino? Was it Skrill?

Are you aware of the fact that you made the 200€ deposit into this casino on May 31?

Which payment methods have you used to deposit money into this casino?

Have all your other deposits been verified by the casino during the KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

What payment method did you use to deposit €200 at this casino? Sofort Klarna

Did you know you made a €200 deposit at this casino on May 31st? Yes, I did.

What payment methods have you used to deposit money at this casino? Credit card, Skrill, and Sofort.

Has the casino verified all your other deposits during KYC? My account is 98% verified, but I'm not having any issues with my Sofort transfer verification.

Qué método de pago usaste para depositar 200 € en este casino? Sofort Klarna

¿Sabías que realizaste un depósito de 200€ en este casino el 31 de mayo? Si lo sabia este

¿Qué métodos de pago has utilizado para depositar dinero en este casino? tarjeta de credito, skrill z sofort

¿El casino ha verificado todos sus demás depósitos durante el KYC? Si mi cuenta es 98% verificado, pero zo tengo problemas con mi verificacion con Sofort transferencia

Could you please forward me the statement from your Skrill account starting on May 31, up to today at veronika.f@casino.guru?

Dear Geelee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.