Betandplay Casino - Pelaajalla on viivästyneitä maksuja VIP-statuksesta huolimatta.

Hello,

Unfortunately, I am also affected by the casino's non-payment.

This is now the third instance of delayed payment.

I am a VIP player at this casino.

Normally, the payout is initiated via the VIP Manager.

This time they're stalling.

According to their website, the casino advertises lightning-fast payouts for VIP players. That's not the case here.

Hallo,

Leider bin ich auch betroffen von der nicht Auszahlung des Casinos.

Es ist mittlerweile der 3 Fall das die Auszahlung verzögert wird.

Ich bin VIP Spieler in diesem Casino.

Normalerweise wird über den VIP Manager die Auszahlung angestoßen.

Diesmal wird man hingehalten.

Laut deren Website wirbt das Casino mit Blitz auszahlungen als VIP Spieler. Das ist hier nicht der Fall.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your current withdrawal request?
• How long does it usually take for your withdrawal requests to be processed and paid out by this casino?
• Have you contacted the casino's customer support to ask about the delay in processing your payment? If so, what explanation did they provide?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika