BetAlice Casino - Pelaaja kohtaa bonusvirheen slotissa.

Playing in the slot gives me the bonus after losing real money. It gives me the bonus I'm in bonus it tells me error and entering the slot again the bonus is no longer there ...

Giocando nella slot mi da il bonus dopo aver perso soldi reali . Mi da il bonus sono in bonus mi dice errore ed entrando di nuovo nella slot il bonus nn c’è più …

Dear Best,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Unfortunately not. But I assure you that on this site BetAlice I have lost a lot of money and never won, I understand that it takes luck, but every time a slot gives me a bonus it tells me server error..

Pultroppo no. Ma ti garantisco che in questo sito BetAlice o perso un sacco di soldi e mai una vincita , capisco ci vuole fortuna, ma ogni volta che qualche slot da un bonus mi dice errore server ..

many times I have also sent emails to close my account and they don't even answer me... BetAlice are scammers and it's a site not to be played at

tante volte o mandato anche e-mail per chiusura conto e nemmeno mi rispondono .. BetAlice sono truffatori è un sito da non giocare

I apologize, but without any evidence, we are unable to continue with the investigation of the bonus issue you're experiencing.

Regarding the account closure request, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Dear Best,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.