Bet7K Casino - Pelaajan voitot on takavarikoitu.

Hello, I am filing a complaint against Bet7k for blocking my winnings. After completing the rollover requirement for a bonus, my balance was 4,057,509 CLP. However, the casino only allowed me to withdraw $45,000, and the rest of the money disappeared.

Furthermore, I've noticed that they've deleted my betting and transaction history, preventing me from reviewing my previous plays. I request your assistance in ensuring the casino makes its records transparent and refunds me all of my legally won funds.

Hola, presento una queja contra Bet7k por el bloqueo de mis ganancias. Después de completar el rollover de un bono, mi saldo era de 4.057.509 CLP. Sin embargo, el casino solo me permitió retirar $45.000, desapareciendo el resto del dinero.

​Además, he notado que han borrado mi historial de apuestas y movimientos, impidiéndome revisar mis jugadas anteriores. Solicito su ayuda para que el casino transparente los registros y me reintegre el total de mis fondos ganados legalmente."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you please advise on the timeline of the events? Were the winnings capped right after completing the wagering requirement?

I hope we will be able to help you resolve this issue as soon as possible.

Meanwhile, I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider an imposed win limit to be unfair and predatory only when applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.

I look forward to your reply.

Best regards

Attila