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I've been waiting for my withdrawal since October 17th; it’s supposed to take 3 business days, and I'm still waiting. Some people say it can take up to 14 business days, but it's been almost a month now waiting for them to process my withdrawal. I know this casino has bad reviews, but they keep surpassing themselves in negativity; they're terrible at customer service. It's like talking to a wall with the live chat or technical support. It's clear they want people to get tired of waiting and spend their money playing. But I really need help with this, please. I previously made 3 withdrawals without problems. They took their time, but not nearly as long as this one, which is almost a month. I have everything verified, nothing else needs verification. The worst part is that the withdrawal status hasn't changed at all.

Llevo esperando desde el 17 de octubre mi retiro,se supone que son 3 días habiles y aun sigo esperando,algunos dicen que pueden tardar hasta 14 días habiles pero ya va casi 1 mes esperando que procesen mi retiro,se que este casino tiene mala reseña pero cada vez se superan más,son demasiado malos atendiendo a la gente,es como hablar con una pared el chat en vivo o el soporte técnico,es claro que lo que buscan es que la gente se canse de esperar y gaste su dinero en jugarlo,pero necesito ayuda con esto porfabor,anterior mente había hecho 3 retiros sin problemas,si se demoraron pero no tanto como este retiro que va casi un mes,tengo todo verificado,no me falta verificar nada más,lo peor es que el estado de retiro aún no ah cambiado para nada

Dear Gonz3832,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear Gonz3832,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.