BeonBet Casino - Pelaajan kotiutus on viivästynyt.

I have submitted all the necessary information to verify my identity several times, but my withdrawal still does not go through. The casino chat keeps telling me to wait and resubmit the same information.

Olen lähettänyt kaikki tarvittavat tiedot henkilöllisyyteni todentamiseen useampaan kertaan, mutta nostoni ei silti mene läpi. Kasinon chatissa kehotetaan vuoronperään odottamaan ja lähettämään samoja tietoja uudetsaan.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Have you made successful withdrawals before? No

Could you confirm that you have passed the KYC verification? I think I sent all the information that was asked, after which the chat said to wait, but nothing happened. The next time they asked for more information, I entered it even though I had already entered it once and nothing after that.

Could you elaborate on the bonus? The bonus was a 100% non sticky deposit bonus, I deposited €100, I made a wagering requirement and I can't withdraw the money.

Oletko tehnyt aiemmin onnistuneita kotiutuksia? En

Voisitko vahvistaa, että olet läpäissyt KYC-vahvistuksen? Uskoakseni kaikki tiedot lähetin mitä kysyttiin jonka jälkeen chatissä sanottiin odottaa, mutta mitään ei tapahtunut. Seuraavan kerran kysyttiin lisää tietoja laitoin nekin vaikki kerran jo laitoin ja sen jälkeen ei mitään.

Voisitko tarkentaa bonusta? Bonus oli 100% non sticky talletus bonus talletin 100€ tein kierrätyksen ja en pysty nostamaan rahoja.

Dear player, have you received any confirmation from the casino that your verification documents were reviewed or accepted?

Have you received any updates at all regarding the progress of your KYC verification?

Could you please let me know in which language your documents were submitted? It's important to confirm whether the casino accepts them in that language or if they might require an English version.

Have you been asked to provide any additional documents after your last submission?

Yes, I have received confirmation that my documents will be reviewed and approved soon, but nothing has happened.

I haven't received any updates, I've asked for them, but let's just say I'll check it out and pass this on.

The documents were sent in Finnish; there was no requirement to be in English.

has not been asked.

kyllä olen sannut vahvistuksen että dokumenttini käydään läpi ja vahvistetaan pian, mutta mitään ei ole tapahtunut.

en ole saanut päivityksiä olen niitä kysellyt, mutta sanotaan vaan että tarkistan asian ja laitan tämän eteenpäin.

dokumentit lähetettiin suomeksi ei ollut mitään vaatimusta olla englanniksi.

ei ole kysytty.

Dear player, could you kindly let us know if there have been any new developments regarding your KYC verification?

Have you received any updates or confirmation that your documents were finally reviewed?

Did you check with the casino whether submitting the documents in Finnish might be causing any delays or issues? Even if it’s not explicitly required, it's worth confirming whether the language could be a factor.

Have you had any recent contact with the casino support or received any clearer responses about the current status of your account and withdrawal?

Dear All!

Thank you for reaching out and for providing the necessary verification documents.

We can confirm that your additional verification has been successfully completed. At this stage, the only step required is for you to submit a new withdrawal request through your account. Once this is done, our payments team will proceed with processing your payout without delay.

We apologize for any confusion caused by the repeated requests and truly appreciate your patience throughout this process. Should you encounter any difficulties when submitting the withdrawal request, please contact our support team directly, and we’ll be happy to assist you step by step.

Kind regards,

Beonbet Team

Dear BeonBet Casino, thank you very much for your response and for confirming that the player’s verification has now been successfully completed.

Dear player, as the casino has confirmed that your account is now fully verified, please go ahead and submit a new withdrawal request from your casino account. Kindly keep us updated on the status of your withdrawal so we can continue monitoring the situation and ensure everything proceeds smoothly.

Thank you, I'll do that!

Kiitos näin teen!

Dear player, kindly keep us informed about any further developments regarding your withdrawal.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made a withdrawal request that was rejected. I made another withdrawal request today and the chat said it should go through in 48 hours. My profile was verified for a while, then after the withdrawal was rejected, the profile is no longer verified.

tein nosto pyynnön joka hylättiin. Tein tänään toisen nosto pyynnön ja chatissa sanottiin että 48h päästä pitäs mennä läpi. Profiilini verifioitiin hetkeksi sitten noston hylyn jälkeen profiili ei olekkaa enää verifioitu.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear aarnilaine2336,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BeonBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

The withdrawal request still doesn't go through!

ei mene nosto pyyntö vieläkään läpi!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all!

We would like to kindly clarify that we are still waiting for the player to submit a cash out request. Once the request is submitted through the cashier, the withdrawal will be processed in accordance with our standard procedures.

Thank you for your understanding.

Best regards,

Beonbet Team

Dear aarnilaine2336,

please let me know if you were able to proceed the withdrawal request.

Dear aarnilaine2336,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru