Beer Casino - Pelaajan voitot on takavarikoitu.

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Dear Bessada666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at beer.black casino (PIVO Casino).

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Could you please confirm that your account is fully verified?
• Do I understand correctly that this issue occurred only once and with one specific game?
• Have you received any official communication from the casino regarding the cancellation of your withdrawals? Please forward the confirmation email to jean.s@casino.guru.
• Do I understand correctly that there were no successful withdrawals after March 30?

Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you in advance for your reply.

Best regards,

Jean

Hello Jean, thank you for taking on my complaint. Answering your questions point by point:

1. Verification The casino never requested verification — there is no KYC procedure on the platform at all. The project explicitly positioned itself as a "no verification" casino. My account is identified by nickname (Bessada) and email.

2. Is the issue limited to one game? — No The casino annulled the results of ALL my sessions across all games for the entire period. It did not name any specific games or rounds allegedly affected by "incorrect RTP" and provided no confirmation from any provider. The largest win is identifiable: Pragmatic Play, round ID #65752066340187, bet 1,080 RUB, win 1,559,400 RUB.

3. Official communication from the casino There was no email — the casino does not communicate by email at all. The annulment was announced in the live support chat on July 14, 2026. Full screenshots have been sent to your email and are in the evidence folder (files 5, 4, 3).

Important context: on July 13 a casino representative offered to pay out only my first withdrawal request (~530,000 RUB), citing "beta testing." I declined and asked for the full amount in installments within the casino's own limits — the next morning the casino annulled all my winnings.

4. Withdrawals (date correction: May, not March) The account was registered in late May 2026; the deposit was made on May 30. There has not been a single successful withdrawal in the entire history of the account — all 15+ requests since May 30 were cancelled, marked as "Error," or left pending. The disputed amount is 1,557,933 RUB — my two final requests from June 4 (999,999 + 557,934 RUB).

Additional information After the dispute escalated, the casino deleted the transaction history from my account (deposit and all cancelled withdrawals disappeared). Timestamped screenshots and a screen recording taken before the deletion, plus the blockchain record of the deposit, are in the evidence folder. The case has received public coverage in gambling communities — links available on request.

P.S. The requested screenshots have also been sent to jean.s@casino.guru.

Dear Bessada666,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Bessada666,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Beer Casino representative to join this conversation.

Dear Beer Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bessada666,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka