Beef Casino - Pelaajan kotiutus on viivästynyt.

I played at Beefcasino, mostly sports and some casino. Won a bit, and withdrew which I am fully allowed to. went through verification, some problems and some weird verification but okay.

Initated withdrawal 14.07 after some failed withdrawals that demanded new withdrawals.

Money has not arrived, and they say to me they require additional vericfication. I think this is hopeless, they first say I am fully verified after many documents, and they have not asked me for something new documents since last withdrawal. so this is not draining and not fair at all, which I think you at casino.guru will agree on. therefore I am complaining

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you register at this casino?
• Which documents were you asked to provide for the additional verification of your account, and when did you submit each of them?
• When was the last time the casino communicated with you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Late June, i deposited 21. June so it must be somewhere around there.

additional verification I had to send a white paper with text (date, surname etc) and my ID laying over the paper + a video selfie with me and my ID. this was no problem. this I did just before the withdrawal 14.07

Some weeks ago, they just say the can by their terms do additional verification/checking for 31 days. which is absurd, they dont ask me for more documents. this feels like just an excuse for draining process on winning customers.

I finally got the money, after these 31 days. Good, but in the same way I really think they practice is unfair and I hope you will write this down on you "Beefcasino" site here on this page.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear antonjensen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika