BDM Bet Casino - Pelaajien kotiutukset ovat viivästyneet vahvistuksesta huolimatta.

Heya Casino Guru.

I won a lot of money at BDMBET and had a hard time getting verified, due to numerous strange requests which often didn't make sense, but I still went through it and got the all clear. I requested 4 withdrawals of 1000 all of which were processed eventually. The last one that was processed was 25th September.

Ever since then, all withdrawal attempts have been rejected using the excuse 'your account is not verified yet'. However I have verified my ID, taken the live selfie, proven my address, proven my deposit methods, and verified indvidual deposits per their exacting requirements. My account says that I am fully verified.

Any attempt by me to reach out have been unsuccessful. The team cancelling the withdrawals can't be contacted directly and they don't reply to emails.

They've cancelled my last four withdrawal attempts with the same reason. They must have some sort of ulterior motive but they're so highly rated here that I thought that would be impossible.

If you can help me receive the rest of my winnings, I'd be very grateful. I won this money in August so it's getting silly that it's still not been paid, when there are other casinos paying out nearly instantly.

Dear nicoregan91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which documents have you provided so far?
• Has the casino recently requested any additional documents from you?
• Could you please share a screenshot from your account showing that it is verified here in this thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey Kristina

Documents provided, ID, ID selfie, liveness check through SumSub Identity Verification, proof of address, proof of payment methods used, proof of various deposits in the form of screenshots, bank statements. Mobile number and email verification.

I have attached a screenshot but please do not display this to the wider forum, I don't want my phone number publicly available.

No additional requests from them, just this constant cancelling of withdrawals with an automated message saying I'm not verified. As you can see in the screenshot the information they're providing is contradictory, the banner saying congrats you're verified is right next to the one saying please verify your account. But everything that I could do to verify myself has been done and their site states this.

Thank you very much for your reply, nicoregan91. Could you please forward any notifications or communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello I've attached a few screenshots here showing how long this has being going on, and how many times they've told me I'm verified.

Since I started this dispute they're now suddenly back in touch and asking for more documents, but I don't believe them when they say they'll accept this and that, I'd rather this is done with your oversight so if they 'fake verify' me another time at least you'll see it

Hello I've replied to the emails I've received with all the documents requested. I separate have been getting emails from BDM asking for a different version of what is being asked for via C.G so what I've done is go to Mifinity and get them to send me my lifetime transaction history with Mifinity and I've attached that. That should be more than enough information.

This morning I received a temporary password from BDMBet even though I didn't request them. What they are asking for in private via the email chain we have going on with Casino Guru is different to what they are directly asking me for.

Hello Casino Guru

I know what's happened, I feel so stupid but somebody has used the information I've provided here to phish my documentation, and they have then used that information to attempt to take over my account at BDMBet. I thought I was speaking to Casino Guru but I wasn't was I? I have attached a screenshot of the email purportedly received from yourselves.

Someone is combing your forums and using 'casinoguru@consultant.com' to do this.

Can you confirm that this email address does not belong to you and I've provided my documents to a third party?



nicoregan91, I provided you with my one and only legitimate email address here in this thread. We are prohibited from asking for private information like this and if we need any additional information about your account or any supporting evidence from players, we will definitely do it via the official complaint thread such as this one. We value and respect our users' privacy and we never ask for login information to players' casino accounts.

Could you please clarify if there were any consequences of you providing all the information? Did they manage to get into your casino account?

Hi, thanks for letting me know. No there hasn't been any consequence and I quickly went and set up 2FA in the account and spoke to BDM about it and to be fair, they've been great so far I'm just waiting on an escalation from them.

The person used my default username on Casino.Guru account to get my email address and then used that to phish me into providing that information. It was only because BDM sent me a live chat transcript from a chat that I didn't initiate that I found out about this.

I have now directly provided the information to BDM that they were asking for I think, which was my entire Mifinity account history just to be open with them about it.

Alright. Let's give it a few more days. I will leave this complaint open, so please keep me updated in the meantime. Thank you very much.

Hello

I provided them with everything I've ever transacted on Mifinity and got a statutory decline with no further information provided. So we're back to square one. They even sent me this;

'In establishing the source of wealth, financial institutions must ascertain why the client has the assets they do and how they came to accumulate them'

That is almost word-for-word lifted from the legal definition of checks required to purchase property, and is irrelevant in this context. They are not a financial institution, nor do they have any right to try and ascertain what assets I have. The only relevant question they can ask is how my deposits to their site were funded, which I've provided.

I've proven that I won from other casinos, and then used these winnings to deposit to BDMbet. I have accumulated a significant pot of winnings which I've always kept in my Mifinity account. It doesn't seem to matter how much context I provide, they decline my documentation and each time they don't tell me the reason.

So, still no news? If there has been any other communication between you and the casino that you haven't forwarded to me yet, please send it along so we can collect as much information as possible before proceeding. Thank you.

Hello

The casino team at BDM don't respond to any queries on this, other than by copying and pasting the same information from the previous request. This doesn't help me get verified, and the reality is they already have everything they need but are either unable or unwilling to comb through my documents to verify it.

I'm disappointed in this, because they can't have it both ways. If they want to ask for all these documents, they need to take the time to then go through and process them. Their current approach is tantamount to laziness as it seems they can't be bothered to do anything other than copy and paste a template response to me.

I don't have any further information to provide, as I've covered it extensively in everything I've said here, and provided to you privately.

Thank you very much, nicoregan91, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you nicoregan91 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BDM Bet Casino for their help in resolving this complaint. We would like to know what the issue is with the verification and what we can do to help the player receive their winnings.

Thank you!

Hello!

Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.

We are committed to resolving this matter as quickly as possible while ensuring the security of your account. To proceed, we kindly ask that you provide a clear selfie of yourself holding your ID, along with a note displaying the current date and the name of our casino. This verification is an important step to confirm your identity and maintain the integrity of our platform.

Additionally, we require confirmation of the origin of the funds used for deposits in our casino. This can be demonstrated through supporting documents such as salary statements, proof of business ownership, evidence of property sales, inheritance payments, or divorce settlements. These documents are part of our standard verification process and are essential for compliance with regulatory requirements.

Once we receive the requested documents, our team will promptly review them and provide an update on the next steps. If you have any questions or need further assistance, please don’t hesitate to reach out to us.

Thank you for your understanding and cooperation.

Best Regards,

BDM Bet Casino

I have sent dozens of statements showing exactly where all my funding came from already, that being gambling winnings from various different casinos.

I am more than happy to get an ID selfie along with the current date so I will get that as soon as I have free time

Hello.

Sorry for the delay but it's the only free time I've had around the Christmas holidays but I have uploaded a passport selfie along with the written note to my BDMbet profile and also sent it to kristina.s@casino.guru

Hello, nicoregan91 !

Thank you for responding.

We received the selfie + ID and a note and it was accepted. Thank you!

However the requested confirmation of the origin of the funds used for deposits in our casino was not provided, the documents that were uploaded show your Mifinity account history, but what we need is documents such as salary statements, proof of business ownership, evidence of property sales, inheritance payments, or divorce settlements. These documents are part of our standard verification process and are essential for compliance with regulatory requirements.

Let us know if you have any additional questions.

Best Regards,

BDM Bet Casino

Unfortunately MiFinity doesn't supply anything other than what I have already given you. The only thing I could possibly do is send over screenshots of emails/withdrawals from casinos I have won money from which was then deposited to BDMbet via MiFinity .

Dear nicoregan91,

Thank you for being so patient.

You can provide screenshots of your income so our team can check them. We need information regarding your income which was used to deposit.

Best Regards,

BDM Bet Casino

Hello

So all the funds I have used to do deposit came from a good streak on Pino Casino over the last few months, which are the same funds I used to deposit to my BDMbet account. I notice it says that you have the same management as Pino Casino so feel free to confirm with them to verify all the withdraws if need be.

I have uploaded screenshots of those winnings being processed from the Pino Casino account.

Nicola

Dear nicoregan91,

Thank you for the clarification.

We have sent you an email with a few questions, could you please check it and reply?

We are looking forward to hearing from you.

Kind Regads,

BDM Bet Casino

I have replied

Nicola

Dear nicoregan91,

Thank you for responding.

We kindly ask you to provide us with the document for further investigation:

- a detailed pdf bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more.

We are looking forward to hearing from you.

Best Regards,

BDM Bet Casino

Hello

This is getting exhausting. In the statements I've sent over from Mifinity, which covered the entire year you can see regular winnings being credited to my Mifinity account which I then used to deposit to BDM Casino.

I have repeated over and over that all funds deposited to BDM Casino themselves came from another casino, mostly Pino Casino. The documents I've provided show this.

At no point did any of this money touch my bank account. I won it from other casinos, withdrew to my Mifinity account, and then deposited to yourselves. Given this is the case, can you please stop insisting on a bank statement covering 6 months which will not help prove anything in this case?

I explained this to BDM, and uploaded proof of winnings totalling at least €20,000 to their site alongside my statement from Mifinity, which shows those same withdrawals, and my deposits then going to BDM. I then got the following reply

Hello Nicola,

Thank you for reaching out to us . Kindly note, you have applied to our casino BDMBet. We provide the services regarding our casino, and we cannot consult you regarding another casino. Please feel free to provide us with the document:

- a detailed pdf bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more;

If you have any questions or need further guidance, please don't hesitate to reach out to us. We're here to help.

Best regards,

Doris

Casino Support Team

Gobsmacked at this point with the responses I'm getting. I obviously wasn't asking to consult with them about another casino, I was explaining my situation and if they can't understand that simple line of reasoning what can I really do?

@Kristina I sent the same proof of winnings to your email address. Could you review please?

@Peter I could use some help please, we're a month in and no further to resolving this dispute.

Just one last time in summary

1. I won money at Pino Casino
2. I withdrew this to Mifinity and deposited repeatedly to BDM
3. I provided a full year statement from Mifinity and screenshots proving these withdrawals
4. BDM come back asking for bank statements covering 6 months to show this income coming in.. a genuine impossibility since these funds were not withdrawn to my bank account.

Thank you to the both parties for the update.

Dear BDM Bet Casino representative, I believe the player has provided a satisfactory explanation and documents to proceed with the case. I would appreciate it if we could continue with the resolution of the case. Thank you in advance for your cooperation!

Dear Peter,

Thank you for responding.

We have sent you an email with further information on the matter, could you please check it.

Best Regards,

BDM Bet Casino

Dear nicoregan91, according to the casino representative your statement from MiFinity does not fulfill the requirements for the casino's Source of Wealth (SOW) verification process. The statement does not reflect the deposits allegedly made between August 20 and August 28. The last three deposits in the account are related to MiFinity, but the documentation fails to provide sufficient clarity about the origin of these funds or any previous funds used for deposits.

Additionally, you have not provided any comprehensive information about your financial situation. It remains unclear whether you are employed, studying, or receiving financial support through other means. This lack of clarity raises concerns about the legitimacy of the funds used for deposits, especially in the absence of supporting documentation such as salary slips, proof of business ownership, or other reliable evidence.

The casino's SOW verification process is an essential part of our compliance with anti-money laundering regulations. Without the necessary documentation, they cannot move forward with your withdrawal request. Reliable evidence to confirm that the funds used were obtained legitimately is required to proceed further. Thank you in advance for your cooperation!

Hi Peter,

I have just provided my entire MiFinity statement history going back to June 2023 when I first opened my MiFinity account to your private email. This is the same document that I provided to BDMbet and was rejected.

Nicola

Dear Nicoregan91,

Our team sent you an email with explanations and a few questions on 17/01, can you please check and reply to the email?

Best Regards,

BDM Bet Casino

I have replied to that email answering your questions.

Nicola

Dear nicoregan91,

Thank you for responding.

We can see that you answered the questions, but the requested document is still missing please check the document and provide one of the listed documents.

We are looking forward to your reply.

Best Regards,

BDM Bet Casino

I have replied with an explanation to your request regarding documentation.

Nicola

Dear nicoregan91,

We have replied to your email, please check it and provide the requested documentation so we can proceed and resolve the matter.

Best Regards,

BDM Bet Casino

I will have a look and get that sorted as soon as I can.

Nicola

I have replied with the documents. I also noticed that I've lost access to my account. Have you locked me out without advising me about this?

Dear nicoregan91,

We are still waiting for the necessary documents to complete the verification process, such as a payslip or salary statement. Unfortunately, screenshots from another casino do not serve as objective evidence that the player withdrew these funds, nor do they confirm where exactly the funds were deposited. While screenshots can be considered informative, they do not qualify as official documentation for verification purposes.

Once the required documents are provided, we will be happy to proceed with the review. Please let us know if you need further clarification.

Best regards,

BDM Bet Casino

I understand that screenshots aren't really documentation but when that is literally my source of funds for depositing to your site I don't really know what I can do about that in regards to verifying my funds, the screenshots are showing withdrawals going back to a MiFinity account that I have provided a lifetime statement for which then shows those exact withdrawals coming into the account. You are an affiliate to Pino Casino and you have my details so you could reach out to them with my permission and they can confirm that for you

I am happy to oblige with pay slips if they help from a verification standpoint but as I stated in a previous email to you, I have been signed off sick by my GP so I wouldn't have an up to date one.

Dear nicoregan91,

We are sorry for the delayed reply.

We will be happy to have the payslips as it will contain information showing from where the funds entered to your Mfinity account.

Best Regards,

BDM Bet Casino

As already stated, I have never made a single deposit to any casino using money from my payslips.

I have used my Bank of Ireland account deposit to casinos and have done for the last couple of years, I then decided to open a MiFinity account as some casinos don't accept card payments. I funded my MiFinity account with a single €10 transfer from my Bank of Ireland account with funds that I had won from Aplay casino, Megaslot and Slotsmillion.

That €10 was then deposited to a casino called Oddsring which I won €620 from that which was then withdrawn back to my MiFinity. I then got very lucky over the following few months winnings money from various casinos (the MiFinity statement reflects this).

Eventually I signed up and made an account at BDMbet and those MiFinity deposits I made to that account were all funded by money I had accumlated over that year from that single €10 transfer I had made from Bank of Ireland.

I will email all of these documents and screenshots to your support. I understand the MiFinity statement does not show my name on it but I have included proof of the wallet account numbers (casino and eCommerce) and my name as well that match with the ones on the statement.

If @Peter or @Kristina would like me to send over all this information to them to also review, I can send to one of their emails.

Nicola

Thank you for the update nicoregan91. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Sorry for the late reply, that's me sent them over to you.

Nicola

Thank you for the clarification nicoregan91, I believe this should be a satisfactory explanation to proceed with the verification process.

Dear BDM Bet Casino, will this explanation suffice to explain the source of funds or do you require anything else? Thank you in advance!

Hello!

We are still awaiting the submission of a document (or multiple documents), such as a payslip or salary statement. The funds deposited into the MiFinity account or another casino account must have originated from a source, but the necessary supporting documents have not yet been provided.

Once we receive the necessary documents, we will proceed with the review promptly.

Best Regards,

BDM Bet Casino

Hello.

The MiFinity funding is shown in the bank statement I just sent to your email the other day. You can see withdrawals arriving into my bank account days before I transferred the €10 to my MiFinity, those are the sources.

I don't know why you keep on asking about pay slips when I have explained and provided numerous documents and screenshots proving all this funding

Hello!

We are still awaiting the submission of the required document(s), such as a payslip or salary statement, as no new documents have been sent via email or uploaded to the verification page in the user’s account.

To ensure compliance with our verification procedures, we require confirmation of the source of the funds deposited into the MiFinity account or any other casino account. A payslip or salary statement is necessary to verify this information.

As part of our verification process, we also have the right to request clarification regarding the source of a player’s funds. This measure is in place to protect the business from potential money laundering activities and to ensure that the deposited funds are legitimate, traceable, and appear on the bank statement.

Best regards,

BDM Bet Casino

Dear nicoregan91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yet again, you are asking for a pay slip or salary statement to confirm funds being deposited to my MiFinity which has no relevance, I also told you I am currently out of work as I was signed off by my GP due to illness.

I have literally shown proof of casino winnings being paid into my bank account that I have then transferred directly to my MiFinity account. Over €1000 was paid into my bank account between 30th May 2023 and 7th June 2023, and you can see the first €10 deposit made to my MiFinity on the 8th June 2023. How many times do I have to repeat the same thing over and over?

@Peter, did you get my email on the 13th March with all of this evidence?

Hello nicoregan91,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear BDM Bet Casino representative, can anything other than the payslip or salary statement be provided as proof of the origin of funds? The player stated the funds originated from different casino winnings. Can they provide you with the transaction history of that? Let us know how we can proceed to resolve this matter. Thank you in advance!

Hello!

We would like to acknowledge receipt of your explanations and the documents previously submitted. However, as previously communicated, the provided materials do not meet the requirements for verification and cannot be accepted as sufficient evidence.

We wish to remind you that the necessary documentation to complete the verification process is still pending. As you had earlier expressed your willingness to submit the required documents, we kindly request that you provide a payslip or salary statement, even if it is not the most recent available.

Please note that while screenshots from another casino may offer limited context, they do not constitute objective proof of a withdrawal, nor do they confirm the destination of the funds. Accordingly, such screenshots cannot be accepted as official documentation for verification purposes.

In order to ensure full compliance with our verification procedures, we require clear and verifiable confirmation of the source of funds deposited into your MiFinity account or any other casino account. A payslip or salary statement is necessary to satisfy this requirement.

We appreciate your cooperation and look forward to receiving the appropriate documentation so we may proceed accordingly.

Best regards,

BDM Bet Casino

Hi.

Fortunately I have 2 pay slips from April so I will send those over to your support email. I have now cooperated with all your requests so I do hope I see my winnings paid out after all this.

Dear nicoregan91,

Thank you for submitting the requested payslip. In order to proceed with the verification process, we kindly request that you provide your complete Mifinity statement in PDF format. Please ensure the document remains unaltered.

Rest assured that all information you share with us will be treated with the utmost security and confidentiality.

Best regards,

BDM Bet Casino

I have replied to the email with the statement and supporting documents.

Hello, nicoregan91!

Thank you for providing the documents.

Upon review, we kindly inform you that the MiFinity statement does not include the necessary details regarding your deposits to the casino. In order to proceed with the verification process, we require a bank statement in PDF format that clearly shows all deposits made to the casino.

You may refer to your casino transaction history, where you can view the dates and amounts of each deposit. This information may assist you in locating the corresponding transactions on your bank statement.

We kindly request that you submit the required bank statement in PDF format, ensuring it includes all relevant deposit transactions.

Thank you for your understanding and cooperation.

Best regards,

BDM Bet Casino

The Mifinity statement provided is appropriate and contains all the required information you need for source of funding.

You've also had me locked out my account for months so no, I cannot check my deposit history. I even tried requesting a new password but no email came through to my inbox which is also very strange?

Dear nicoregan91,

Thank you for your recent correspondence.

We would like to inform you that the provided bank statement does not display any deposits made to the casino. In order to proceed, we kindly request a bank statement in PDF format clearly showing all transactions related to deposits made to the casino.

Please note that although your account is currently in a suspended status, you are still able to log in and view your account details. However, access to games and the ability to make further deposits remain restricted.

If you have forgotten your password and are not receiving the password reset email, you may initiate a new live chat session and select the following options:

Account ➡ Can't access account ➡ Forgot Password.

Should you need any further assistance, please do not hesitate to contact us via email.

Thank you for your cooperation and understanding.

Best regards,

BDM Bet Casino

I have tried logging into my account with the password I've always had so there's no reason for it to be wrong. And as I stated in my last message, I had tried resetting my password and the email link would never come through to my inbox no matter how many times I requested a password reset link.

Dear nicoregan91,

We are writing to remind you that we are still awaiting the submission of your bank statement in PDF format. Please ensure that the document includes all deposits made to the casino, as it is essential for the ongoing verification of your account.

Additionally, it appears that the alternative method provided for resetting your password has not yet been utilized. We encourage you to review your transaction history to confirm the deposits missing from the already submitted documents.

Should you need assistance regaining access to your account, please initiate a new chat on our website. When prompted by the ChatBot, kindly follow this path:

Account ➡ Can't access account ➡ Forgot Password

Should you have any questions or require further support, please do not hesitate to contact us.

Best regards,

BDM Bet Casino

You keep telling me to review my transaction history from within my account but I have no access. I haven't changed my BDMbet password since registering so it makes no sense why it's telling me wrong password when I try to login in the first place.

I have requested a reset password link at least 5 or 6 times now over the last couple of days, I even tried just now and no email is coming through to my inbox. It's almost like my email has been deregistered from your site.

Is there anyway for you to manually email me one? Because the Live Chat bot is of no help, I went through the steps you mentioned and all is does it leave my message on read.

Dear nicoregan91,

We have sent you an email containing all the relevant information regarding the deposits made to our casino.

We kindly ask you to review the details provided and submit a bank statement in PDF format that clearly displays all deposits made to our casino.

Should you require any further clarification or assistance, please do not hesitate to contact us.

Best regards,

BDM Bet Casino

I have responded back with a query, thanks.

Dear nicoregan91,

We would like to inform you that the additional details concerning your deposit have been provided in the email sent to you.

Should you require any further assistance or clarification, please do not hesitate to contact us.

Kind regards,

BDM Bet Casino

Thank you BDM Bet, I will gather that information as soon as I can.

Nicola

I've now emailed the crypto deposits over to your email.

Nicola

Dear nicoregan91,

We have received the screenshots for the crypto deposits. However, as the ownership of the crypto wallet remains unclear, given that the only reference is "You", we require supporting documentation to verify the owner of the crypto wallet. The following documents are necessary:

• Binance withdrawal transaction report: This may be provided as a statement or a series of screenshots from your cryptocurrency wallet, confirming the withdrawal of funds.

• Proof of control over your Binance account: This may be a screenshot from your cryptocurrency wallet application, clearly displaying your personal information - namely your email address, first name, last name, or phone number.

Thank you for your cooperation and understanding.

Best regards,

BDM Bet Casino

It is a self custodial MetaMask wallet as seen from the screenshots I sent you so there's transaction reports, email address, name or phone number associated with the wallet.

Nicola.

Dear nicoregan91,

We would like to inform you that your account has been closed and the balance confiscated due to a breach of our Terms and Conditions.

• 5.2 You are allowed to have only one (1) account. Only one account for each household, IP, PC is allowed. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings, or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account.

• 3.1. All bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skill, etc.), and one electronic device (computer, mobile phone, tablet, etc.).

• 3.3. The player is not allowed to abuse the bonus offers. In case of such abuse, the Casino has the right to prohibit the player from receiving any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it.

Dear Peter,

We have sent an email containing supporting evidence. Kindly review it at your earliest convenience.

Best regards,

BDM Bet Casino

Thank you for the update BDM Bet Casino representative. I have responded to your email asking for further clarification on the matter and I await your response!

Dear nicoregan91, I will keep you updated about any new developments. Thank you for your patience during this time!

Dear Peter,

We have sent a response. Kindly review it at your earliest convenience.

Best regards,

BDM Bet Casino

Thank you for providing me with the information BDM Bet Casino representative.

Dear nicoregan91, The casino has provided us with evidence indicating the presence of multiple accounts, which raises concerns regarding potential breaches of account usage policies. In light of this, and in an effort to ensure fairness and transparency, we recommended that a video verification be conducted. This step was intended to conclusively address any remaining doubts concerning the alleged use of multiple accounts.

However, the individual associated with the account linked to yours declined to participate in the verification process. As a result, we are unable to confirm the legitimacy of your account activity with the certainty required for further action or resolution.

Regrettably, due to the lack of cooperation and the evidence at hand, we are unable to offer any further assistance in this matter. Consequently, we must reject this complaint.

We appreciate your understanding, and thank you for your cooperation thus far.

Kind regards,

Peter