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Good morning, since May 30th I've been trying to withdraw the amount without success, they respond without giving explanations stating 'withdrawal canceled.'

Today they told me that the withdrawals from 5/31 were canceled. I checked the history where the withdrawal appears as paid,

and my deposit account shows 0

Buongiorno e dal 30 maggio scorso che cerco di prelevare la cifra senza successo mi rispondono senza dare spiegazioni’prelievo annulato’

oggi appunto mi rispondono che i prelievi del 31 /5 sono stati annullati,ho controllato la cronologia dove il prelievo risulta pagato,

sul conto deposito ho 0

Dear francescocapitani,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear francescocapitani,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.