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I've been waiting for a withdrawal for a month. First, I spent two weeks trying to verify my account after withdrawing previously. My account was verified, and I requested a withdrawal again. After two weeks of waiting, they asked me for proof of source of funds. I don't work, and the only income I've had is from another betting house (Marathonbet), but there's no way to make them understand. I send them that deposit, and they ask for something else I don't have because I don't work.

Llevo esperando 1 mes para un retiro. Primero estuve 2 semanas para verificar la cuenta despues de haber retirado con anterioridad. Mi cuenta quedo verificada y ordene el retiro de nuevo. Despues de 2 semanas esperando me piden prueba de origen de fondos. No trabajo y el unico ingreso q he tenido es de otra casa de apuestas (marathonbet), pero no hay forma de hacerselo entender. Les mando ese ingreso y me piden otra cosa q no tengo, porq no trabajo.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify which payment method you used to deposit in the casino?
• Is your account in the other casino verified?
• Have you provided proof of the winnings and successful withdrawal from the other casino?
• Did you achieve your winnings with the help of a bonus?
• Could you please specify how much you deposited in the casino altogether?
• Could you please share with me your communication with the casino regarding the source of funds verification? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Tomas, thanks for your help.

Could you please clarify which payment method you used to deposit in the casino?

Bitcoin

Is your account in the other casino verified?

I dont understand, do you mean Marathonbet? yes is verified. Is my account

Have you provided proof of the winnings and successful withdrawal from the other casino?

yes , i send the extract of the withdraw

Did you achieve your winnings with the help of a bonus?

No

Could you please specify how much you deposited in the casino altogether?

I deposit 138 euros. I made a withdraw from 400 euros succesfully after they verified my account first time

The casino send 2 types of messages i send u both. They ask for origin of funds ( i send marathonbet withdraw) and origin of savins (i dont have savings,im desemployed i send bank statement to show that, but they dont understand.

Hi, they verified my account yesterday. I order withdraw again. I hope they send the money

Now they suspend my account. I dont understand...

They paid

Thanks for your help 🙂

Dear joseluisP,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru