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Good morning, I have a problem with the withdrawal documents, on my card I do not have the name of the holder, I sent a photo of the card and bank statement and it was rejected, in addition to these 1000 euros I have to withdraw another 4000 euros and I wanted to know how to do it because I need this money so you must help me I await an answer thanks

buongiorno io ho un problema con i documenti di prelievo, nella mia carta non ho presente il nome del intestario ho mandato foto carta ed estratto conto ed è stato rifiutato, oltre a questi 1000 euro devo prelevare altri 4000 euro e volevo sapere come fare perché ne ho bisogno di questi soldi quindi dovete aiutarmi attendo risposta grazie

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the personal details, including your name, address, and IBAN, on your bank statement?
• Has the casino suggested which alternative documents you could provide to verify the ownership of the card you used for depositing money into this casino?
• Have all your other documents been successfully verified?
• When was the last time you communicated with the casino regarding the problem with your verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jaco1309,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.