BDM Bet Casino - Pelaaja ei ole vielä saanut voittojaan.

On May 14, 2025, I deposited 58 euros on BDMbet and then played them at roulette, losing 7. I requested a withdrawal of 51 euros but it was cancelled because I had to verify proof of payment, I provided the requested documents and it was approved: I tried to request a withdrawal again but it was cancelled because I had to verify proof of address, and I also sent these documents which were approved, I requested a withdrawal again on May 19, 2025 but to date nothing has arrived. I have contacted several support agents but every time I asked for explanations they told me that some extra procedures had been added and that they would contact me via email but I have received nothing. I need your help because I think BDMbet is wasting time on purpose. I attach the evidence here.

Io il 14 maggio 2025 ho depositato 58 euro su BDMbet e poi li ho giocati alla roulette perdendo 7. Ho richiesto il prelievo di 51 euro ma è stato annullato perchè dovevo verificare la prova di pagamento , ho fornito i documenti richiesti ed è stato approvato: Ho provato di nuovo a richiedere il prelievo ma è stato annullato perchè dovevo verificare la prova di indirizzo, ed ho inviato anche questi documenti che sono stati approvati , ho nuovamente richiesto il prelievo in data 19 maggio 2025 ma ad oggi non è arrivato niente.Ho contattato diversi agenti del supporto ma ogni volta che chiedevo spiegazioni mi dicevano che sono state aggiunte alcune procedure extra e che mi avrebbero contattato via e-mail ma non ho ricevuto niente. Ho bisogno del vostro aiuto perchè penso che BDMbet sia perdendo tempo volontariamente.Allego qui le prove.

Dear romaniuccosmina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear romaniuccosmina,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear romaniuccosmina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.